News

27/04/2012
A Turnaround for Testing?
10/03/2011
2 new Rating Guides coming soon!
18/11/2010
Screening for Prostate Cancer with PSA
09/11/2010
Fit or Fat and Blood Pressure
29/10/2010
Welcome PPI Solutions guests

Frequently Asked Questions about KnowtheRisk!

General

Payment

Subscription

 

General

Will my credit card information be secure?
You bet. Subscribing to KnowtheRisk! is safe because we use technology that encrypts all of your personal information. This means that your information is encoded and unreadable as it travels to our server. In fact, using your credit card at KnowtheRisk! is safer than using it at a restaurant or gas station.

Is my transaction information secure?
Yes, it is. We use the same technology that protects both your credit card information as well as your transaction details.

Why should I subscribe to Knowtherisk.com? 
Subscribing to KnowtheRisk! offers you:

  • Unlimited access to our KnowtheRisk! Rating Guide which is updated regularly
  • Our KnowtheRisk! Modules feature enables users to obtain educational credits 
  • A forum which allows subscribers to interact with each other by asking questions and posting comments or suggestions
  • Premium Service allows subscribers direct access to the KnowtheRisk! staff
  • And much more!

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Payment

When does my credit card get charged?
Your credit card will be charged once the on line transaction is complete.

Will I receive a receipt for my transaction?
Certainly. At the end of your transaction, you are shown a Billing summary screen. Please print this page as a receipt for your transaction. You will also receive a subscription confirmation by email, which you can keep for your records. 

What are the different ways I can pay for my subscription?
Paying for your subscription at KnowtheRisk! is easy. We accept VISA, Mastercard, American Express, personal and corporate checks as well as money orders and bank drafts. Please do not send cash.

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Subscription

When can I expect to start using KnowtheRisk! ?
You will be able to access KnowtheRisk! as soon as your transaction is accepted and your receive confirmation via e-mail.

Who do I contact regarding my account, billing, technical support or anything else regarding my subscription?
Please click on the "Contact Us" tab. You will be asked to enter your e-mail address as well as a brief summary of your question. A knowledgeable KnowtheRisk! associate will respond to all your needs within 24 hours.

Can I share my KnowtheRisk! User ID and Password with a colleague or friend?
Unfortunately not. Your User ID and Password are confidential and are intended solely for the use of the subscriber. This also breaches a security issue by allowing someone else access to your personal (including credit card) information. For the security of our subscribers and the security of KnowtheRisk!, the web site does not allow a single User ID to be logged in simultaneously. Please refer to our User agreement for additional information on this subject.

When will my subscription to KnowtheRisk!expire?
This will depend on the subscription you have. Our subscriptions are calculated up to the minute they are purchased. For example, a 1 year subscription purchased on May 12th 2008 at 10:34AM will expire May 12th 2009 at 10:34AM.

Will I be eligible for automatic renewal or will I have to subscribe all over again?
You will be notified via e-mail a few weeks before the end of your subscription. If you choose to renew your subscription, you will not have to go through the application process again. Simply click on Subscribe now, then click Renew Subscription and we'll take care of the rest. It's that simple.

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